ePOS
The ePOS system was developed to streamline restaurant operations by providing an intuitive interface for order-taking, payment processing, and real-time kitchen communication. This project aimed to enhance staff efficiency and reduce order errors, even during peak hours.
Problem
Restaurant staff needed a faster, error-free system to manage orders, minimize wait times, and ensure accurate communication with the kitchen. Existing systems were clunky and slowed down the workflow in high-pressure environments.
My Role
I worked as the lead UI/UX designer, responsible for:
Learn provided data with user interviews to identify pain points.
Designing a wireframe to map key workflows.
Creating the final user interface with a focus on accessibility and ease of use.
Collaborating with developers to implement and test the system.
Design Process
1. User Research:
Through data with interviews and observations, I learned that staff prioritized speed and clarity in their workflows. Common pain points included small touch targets and unclear navigation.
2. Prototyping and Testing:
I created interactive prototypes and tested them with restaurant staff, iterating based on their feedback to ensure intuitive interaction and quick task completion.
Key Features
Order View: More clear way to create an order, table assignments, and real-time order status at a glance.
Touch-Friendly Interface: Large touch targets and optimized layouts for rapid input.
Error Prevention: Clear confirmation dialogs for order modifications to minimize mistakes.
Outcome
The designed ePOS system delivered:
A 20% reduction in order-taking time
A 54% decrease in order errors.
Positive user feedback from staff for its simplicity and efficiency.
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