Variety of self-service kiosks
Overview
As part of a comprehensive project, I designed a range of solutions for quick-service restaurants and malls, including web apps, mobile apps, and self-service kiosks. The project balanced templated solutions for scalability with custom designs tailored to the needs of high-profile clients like Burger King, Popeye's Chicken, and Riyadh Mall.
https://www.getsolo.io/
Problem
The client aimed to enhance customer experiences across diverse environments, from bustling food courts to standalone quick-service restaurants. They needed a scalable yet customizable system that supported self-service, multilingual interfaces, and varied user needs, including height and accessibility considerations.
My Role
As a core member of the design team, I:
Designed for multiple platforms, including web, mobile, and self-service kiosks.
Created templated solutions for scalability while delivering custom designs for high-profile clients.
Worked on ergonomic and accessibility challenges, such as height adjustments and right-to-left (RTL) language support.
Collaborated with stakeholders to ensure designs aligned with business goals and brand guidelines.
Design Process
1. Research & Discovery:
Conducted on-site observations and interviews to understand diverse customer behaviors across restaurants and malls.
Identified unique needs, such as multilingual support for Riyadh Mall and high-throughput demands for Burger King and Popeye’s Chicken.
2. Iterative Design:
Developed scalable templates to streamline deployment while allowing customization for client branding and specific workflows.
Designed adaptive layouts for kiosks, accommodating users of different heights and accessibility requirements.
Integrated RTL support for clients in the Middle East.
Outcome
The project resulted in:
Successful deployment across multiple clients, including high-profile brands like Burger King and Popeye's Chicken.
A 30% reduction in average queue times and 95% customer satisfaction with kiosk usability.
Simplified rollout of templated solutions for global scalability.
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